Refund policy

Return and Refund Policy

Last Updated: 10/19/2023

Thank you for choosing EternalGoose! We aim to provide you with exceptional shopping experiences, but we understand that situations may arise where you need to return or seek a refund for your purchase. We've outlined our return and refund policy to ensure transparency and clarity in the process. Please take a moment to read and understand our policy.

1. Returns

1.1. Eligibility

  • We accept returns within 3 days from the date of delivered.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

1.2. Process

  • To initiate a return, please contact our customer support team at [email address] or [phone number].
  • Once approved, we will provide you with a return shipping label.
  • Please securely package your item with the original invoice and mail it to the provided address.

1.3. Refunds

  • Refunds will be processed after we receive and inspect your returned item.
  • You will receive an email notification when your refund is approved.
  • The refund will be issued to the original payment method. Please allow 7 business days for the refund to appear in your account.

1.4. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.

2. Refunds

2.1. Eligibility

  • Refunds are available in cases where your item is damaged, defective, or if there has been an error on our part.

2.2. Process

  • Contact our customer support team within 7 days of receiving your item.
  • We may request photos to verify the issue.
  • We will provide instructions for returning the item or evidence of the issue.

2.3. Replacement or Refund

  • Depending on the situation, you may choose between a replacement item or a refund to the original payment method.

3. Contact Information

If you have any questions, concerns, or wish to initiate a return or refund, please contact us at:

Email: [email address] 

4. Policy Updates

EternalGoose reserves the right to amend this policy as needed. Any changes will be updated here with the revision date.

This policy is effective as of 10/19/2023].